At SMARTGREIT TRADING SDN. BHD. 202601009047 (1671145-M), we are committed to delivering your orders safely and efficiently. Please review the following Shipping Policy for information regarding our shipping coverage, delivery timeframes, shipping charges, order tracking, and delivery issues.
Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to SMARTGREIT TRADING SDN. BHD. 202601009047 (1671145-M).
“Goods” refers to the electronic products, accessories and other items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the SMARTGREIT TRADING SDN. BHD. website and online store, accessible from sgreit.com .
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently provide shipping services within Malaysia only.
We do not currently provide international shipping services.
Orders placed with a delivery address outside Malaysia will not be accepted or processed.
2. Shipping Charges
We are pleased to offer Free Shipping on all orders delivered within Malaysia.
There is currently no standard shipping fee charged to customers for deliveries within Malaysia.
Any special delivery arrangements, if applicable, will be communicated to You before the Order is processed.
3. Order Processing
Orders will be processed after successful payment and confirmation of the Order.
We will make reasonable efforts to process and dispatch Orders as soon as practicable.
Processing times may vary depending on product availability, order volume, public holidays and other operational circumstances.
If there is any significant delay affecting Your Order, We may contact You using the contact information provided during checkout.
4. Delivery Time
Our standard delivery timeframe is within 7 days from the date the Order is processed and dispatched, subject to the delivery location and courier operations.
The 7-day delivery timeframe is an estimated standard delivery period and may vary due to circumstances beyond Our reasonable control.
Delivery may take longer during:
Public holidays
Festive or peak shopping periods
Severe weather conditions
Courier operational delays
Remote-area deliveries
Incorrect or incomplete delivery information
Unforeseen circumstances affecting transportation
We will make reasonable efforts to ensure that Orders are delivered within the stated timeframe.
5. No Overnight or Next-Day Delivery
We currently do not offer overnight delivery or guaranteed next-day delivery.
Customers should not place an Order on the assumption that the Goods will arrive on the same day, overnight or on the following day.
Our standard delivery service operates according to the estimated delivery timeframe stated in this Shipping Policy.
6. No International Shipping
At this time, We only ship within Malaysia.
We do not provide delivery services to destinations outside Malaysia, including but not limited to:
Singapore
Indonesia
Thailand
Brunei
Other international destinations
We may expand our shipping coverage in the future. Any changes will be announced through the Service.
7. Delivery Address
You are responsible for providing accurate and complete delivery information when placing an Order.
This includes:
Full name
Complete delivery address
Postcode
State
Contact number
Any other information required for successful delivery
We are not responsible for delivery delays, failed deliveries or additional delivery arrangements resulting from incorrect, incomplete or inaccurate information provided by You.
8. Order Tracking
Where tracking information is available, We may provide You with a tracking number after Your Order has been dispatched.
You may use the tracking information provided by Us or the relevant courier service to monitor the status of Your delivery.
Tracking information may take some time to update after the parcel has been handed over to the courier.
9. Delayed Deliveries
Although We aim to have Orders delivered within 7 days, delivery times may occasionally be affected by circumstances outside Our reasonable control.
Such circumstances may include courier delays, extreme weather, public holidays, transportation disruptions, high order volumes, incorrect delivery information or other unforeseen events.
If Your Order has not arrived within the expected delivery period, please contact Us so that We can assist in checking the delivery status.
10. Damaged or Incorrect Parcels
If Your parcel arrives damaged, contains missing items, or contains Goods that are different from Your Order, please contact Us as soon as reasonably possible.
You may be requested to provide:
Your Order number
Photographs of the parcel
Photographs of the damaged Goods
Photographs of the packaging
A description of the issue
Other information reasonably required to investigate the matter
Please retain the original packaging and the Goods until the issue has been reviewed and resolved.
Depending on the circumstances, We may arrange a replacement, refund or other appropriate resolution in accordance with Our applicable policies and Malaysian law.
11. Lost Parcels
If an Order is reported as lost during delivery, We will make reasonable efforts to assist You in checking the shipment status with the relevant courier service.
Where appropriate, We may initiate an investigation or claim with the courier.
Any replacement or refund will be handled based on the circumstances of the case, the courier’s investigation and applicable law.
12. Contact Us
If You have any questions regarding shipping, delivery or Your Order, please contact Us:
Company Name:
SMARTGREIT TRADING SDN. BHD. 202601009047 (1671145-M)
Email:
smartgreit@outlook.com
Phone:
(+60) 1120924136
Address:
LOT 45-2, VANTAGE POINT, JALAN LENGGONG, SYMPHONY PARK, 11600 JELUTONG, PULAU PINANG